A comparative study of TQM practices and organisational performance indicators with and without ISO 9000 certification in Indian Manufacturing companies

  Priyanka C P,  Anu P Anil,  Dr. Satish K P

Recent studies suggested that quality policies and standardization can lead to the growth and success of industries. Based on this suggestion, this study aims at providing empirical evidence on the differences in total quality management (TQM) implementation and organisational performance of Indian manufacturing companies with and without ISO 9000 certification. With the literature support a questionnaire with 128 items was developed for the data collection, checked for reliability and validity and used to measure the influence of ISO 9000 on TQM practices and Organization performance indicators. The results showed that there was a significant difference between companies with and without ISO 9000 certification in Indian manufacturing companies with respect to TQM implementation and organisational performance. The factors influenced by the ISO 9000 are Supplier quality management, Education and training, Quality assurance, Quality culture and Benchmarking.

Keywords- ISO 9000, TQM, Organisation performance, t-test, Indian manufacturing

Unique Identification Number - IJEDR1603073
Page Number(s) - 447-453
Pubished in - Volume 4 | Issue 3 | August 2016
DOI (Digital Object Identifier) -   
Publisher - IJEDR (ISSN - 2321-9939)

  Priyanka C P,  Anu P Anil,  Dr. Satish K P,   "A comparative study of TQM practices and organisational performance indicators with and without ISO 9000 certification in Indian Manufacturing companies", International Journal of Engineering Development and Research (IJEDR), ISSN:2321-9939, Volume.4, Issue 3, pp.447-453, August 2016, Available at :http://www.ijedr.org/papers/IJEDR1603073.pdf