A Study on Stress Management among the Employees of ITES (BPO) – Companies

  Ch Lakshmi Narahari,  Dr. Kalpana Koneru

ITES, like other services, has become one of the highly competitive service sectors in India. The BPO organizations, since the beginning of this decade, have been facing greater challenges in terms of technological revolution, service diversification and global servicing. Stress is unavoidable on the part of the employees as the systems, procedures; techniques are getting complicated with the use of advance technology. Every employee cannot cope with such rapid changes taking place in the jobs. This will lead to arising of stress among employees. An attempt has been made through this research paper to know the reasons of stress among the BPO employees and the ways used by employees to cope with the stress generated at workplace. It is found that maximum number of employees in BPO remains in stress. Majority of the employees try to find solution to relieve them from stress. Also the measures are also suggested in the paper to overcome stress that affects their physical and mental health.

Keywords- workplace stress, social life, health, satisfaction, conflict

Unique Identification Number - IJEDR1702292
Page Number(s) - 1871-1878
Pubished in - Volume 5 | Issue 2 | June 2017
DOI (Digital Object Identifier) -   
Publisher - IJEDR (ISSN - 2321-9939)

  Ch Lakshmi Narahari,  Dr. Kalpana Koneru,   "A Study on Stress Management among the Employees of ITES (BPO) – Companies", International Journal of Engineering Development and Research (IJEDR), ISSN:2321-9939, Volume.5, Issue 2, pp.1871-1878, June 2017, Available at :http://www.ijedr.org/papers/IJEDR1702292.pdf