Global Linked Ticket Raising System

  L.Sundarrajan,  S.Karthiga,  B.Sabeetha

Ticket raising system is an existing system of Global Linked Ticket Raising System.TRS does not provide the security for the communication. Proposed methodologies provide secured communication between client and administrator of the company. This methodology track all the customer complaints, events, failures and issues of the application developed by that company. The customer complaints originated from outside, that complaint are solved by the administrator of the company. Client can send multiple complaints to the administrator at a time. RT used to track all the client tickets. Client ticket status, priority, category is maintained by the Ticket manager and Ticket worker. Finally admin response to the customer complaints. This way customer complaints are resolved at the same time different versions of the same application will be enhanced. Client can send the feedback about the application developed by the company or else complaints in efficient way.

Keywords- GLTRS, TRS, RT

Unique Identification Number - IJEDR1801108
Page Number(s) - 628-633
Pubished in - Volume 6 | Issue 1 | March 2018
DOI (Digital Object Identifier) -   
Publisher - IJEDR (ISSN - 2321-9939)

  L.Sundarrajan,  S.Karthiga,  B.Sabeetha,   "Global Linked Ticket Raising System", International Journal of Engineering Development and Research (IJEDR), ISSN:2321-9939, Volume.6, Issue 1, pp.628-633, March 2018, Available at :http://www.ijedr.org/papers/IJEDR1801108.pdf