An exploratory study on status of cost of quality in different industries

  Mihir Thakorbhai Patel,  Dr. Darshak A. Desai

The purpose of this paper is to capture the status of implementation of Cost of Quality (CoQ) in various manufacturing as well as service industries and also to check the scope and success of the CoQ. Design/methodology/approach – The methodology of critical analysis involves selection and classification of about 88 research articles on implementation of CoQ in different manufacturing as well as service industries. The selected articles were classified by: articles distribution based on year of publication, publication database, various journals, contribution of authors, continent, based on focus industry, purpose of CoQ, methodology/tools used to improve CoQ and various performance indicators used in CoQ in different industries. Then after, future extents of research openings were inferred in light of noteworthy discoveries. Discuss – Very few researches have been carried out to measure overall success of implementing CoQ in industries. This paper will provide value to students, researchers and practitioners of CoQ by way of providing insight into the implementation of CoQ in manufacturing and service industries. Findings – The literature revealed that: Very few works were undertaken on the implementation of CoQ in various manufacturing industries like ceramic, paper, gems & jewellery, cement, furniture, stone, fertilizer, forging, paper and surface treatment industries and hotel, education institute and hospital in service industry. Most of the researchers have implemented Prevention, Appraisal & Failure (PAF) model and determined total CoQ for cost reduction. Very few researchers have integrated of six Sigma with CoQ.

Keywords- CoQ, Cost of poor Quality, Cost of Quality, Models of CoQ, PAF

Unique Identification Number - IJEDR2004045
Page Number(s) - 293-308
Pubished in - Volume 8 | Issue 4 | December 2020
DOI (Digital Object Identifier) -   
Publisher - IJEDR (ISSN - 2321-9939)

  Mihir Thakorbhai Patel,  Dr. Darshak A. Desai,   "An exploratory study on status of cost of quality in different industries", International Journal of Engineering Development and Research (IJEDR), ISSN:2321-9939, Volume.8, Issue 4, pp.293-308, December 2020, Available at :http://www.ijedr.org/papers/IJEDR2004045.pdf