Quality Implementation Strategy in Manufacturing Industries: A Case Study

  M.S.Khan,  Susmit Saha

Abstract - Since the release of ISO 9000 in 1987 as a tool of Quality Management System it has been revised many times till 2008. ISO 9001:2008 is one of the most widely accepted quality management tool in manufacturing as well as service industries globally. In this thesis, the implementation practice of ISO 9001:2008 has been studied with respect to Indian manufacturing industries. Ten most critical factors of ISO 9001:2008 are selected from the literature. A questionnaire survey was carried out with approximately fifty two Indian manufacturing companies which are considered to be spread in five zones. The correlation between the critical factors are found out which are then used to find out the pair-wise matrix in AHP (Analytical Hierarchical process) technique for prioritization of the critical factors in Indian scenario. The results show a different sequence of important critical factors between the Global and Indian industries that implement ISO 9001:2008 . Finally, a case study has been carried out to find out the gaps between the priority vectors of critical factors of the Indian manufacturing companies and the company selected for study. Suggestions has been recommended to the management of the company in order to improve its productivity.

Keywords- Index Terms - ISO 9001:2008; Critical Factors; Analytical Hierarchical Process (AHP), Pearson Correlation.

Unique Identification Number - IJEDR1502106
Page Number(s) - 575-583
Pubished in - Volume 3 | Issue 2 | May 2015
DOI (Digital Object Identifier) -   
Publisher - IJEDR (ISSN - 2321-9939)

  M.S.Khan,  Susmit Saha,   "Quality Implementation Strategy in Manufacturing Industries: A Case Study", International Journal of Engineering Development and Research (IJEDR), ISSN:2321-9939, Volume.3, Issue 2, pp.575-583, May 2015, Available at :http://www.ijedr.org/papers/IJEDR1502106.pdf